Refund Policy

At Homely Heaven ID, we want you to be completely satisfied with your furniture purchase. If there is an issue with your order, our team is here to help.

Returns & Refunds

You may request a return or refund if your furniture arrives damaged, defective, or significantly different from the product description.

Damaged Items

Please contact us within 48 hours of delivery and provide clear photos or videos of the damaged furniture and packaging. Our team will review your request and guide you through the next steps.

Return Conditions

  • Items must be unused and in their original condition.
  • Custom-made or personalized furniture may not be eligible for return.
  • Return shipping costs may apply depending on the reason for the return.
  • Damage caused by misuse, accidents, or improper handling after delivery is not eligible for a refund.

Refunds

Once your return is approved and the item has been inspected, we will notify you about the refund. Approved refunds will be processed through your original payment method.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed, dispatched, or custom-made, cancellation may not be possible.

Contact Us

If you have any questions about our Refund Policy, please contact Homely Heaven ID through our website.

Website: homelyheavenid.com

Homely Heaven ID — Furniture Made for Your Home.